FAQs

  • What can I expect before the clean?

    Our team will confirm your cleaning plan before your arrival and offer secure options for home access if no one will be present. If you need to reschedule, 72 hours’ notice is preferred, and late cancellations may include a small fee.

  • What can I expect during the clean?

    When our team is there, they will clean and fulfill everything outlined in the description of the cleaning service you booked. Payment is due at the appointment. We accept cash, checks, and Zelle.

  • What can I expect after the clean?

    After your first cleaning, we will check in to hear your feedback and can adjust your service at any time. If something doesn’t meet your expectations, just let us know by the next business day, and we will return to make it right. In the rare event that something is damaged, we will do our best to repair it or replace it when necessary.

  • How is the price of the cleaning determined?

    Cleaning service pricing is based on the size and condition of the home, the type of cleaning requested, and the time required to complete it. Factors like layout, clutter, pets, and special add‑ons can also affect the cost. Recurring cleanings are usually discounted, while occasional and deep cleans cost more because they require extra work.

  • Do I need to provide my own cleaning supplies?

    We tailor our cleaning to your specific preferences and are happy to use your preferred products. We provide all supplies but can use yours upon request.

  • What should I expect after receiving my quote?

    Your quote outlines the services included, the estimated time, and the total cost. You will also see any customizable options. Once you approve it, your cleaning is scheduled, and you’ll receive precise details about what to expect on cleaning day.